Create To Be Great: Coaching and Speaking





"to challenge and inspire people 
so that we can realize our full potential"
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Amazing!

7/7/2014

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What will it take to get to Amazing?

Many promotional products professionals are really getting beat up on price and see the industry’s products as becoming commodities.  Many people tell me that their customers are demanding them to match or beat impossibly low prices. What is happening out there?

The answers lie in the fact that if you are not growing, you’re dying. It’s brutal, but true. Buyers assume that you will give them quality, service and a low price. The assumption is that you will deliver goods as pictured or promised on time done right. This is the first level of a transaction based sale between a buyer and a seller.

When you raise your performance and give more, you gain a happy customer who expects that you will perform and provide them with peace of mind. Your customer expects and trusts you to make them look good.

What if you can get your client to be impressed?  What would you have to do to impress them? Perhaps you’ve anticipated their need. You may have researched their market position and brand and created some really custom, personalized and “wow-worthy” design. Your client is impressed. They will tell others.

But if you want to move to the fourth level of customer experience?  What will it take to amaze your client and seal your partnership? If you want to be an integral part of your client’s business, to be the go-to resource and problem solver — you need to be nothing short of amazing.  Amazing is hard work. Not everyone can be amazing. Can you?  

These are the four levels of customer service.  

  1. Your buyers assume that you will deliver.
  2. Your customers develop expectations of how you will deliver.
  3. Your clients are impressed with your professional service.
  4. Your loyal clients are amazed by what you do, how you do it and just how good you are.  

Here’s the thing. What customers are amazed by today will just impress them tomorrow and by next week they’ll expect it and by next month, it will be assumed.

Creating value and being the best is a journey. You need to get up every morning and ask yourself. “How Can I Be Amazing?”







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3 Free Power Words You Should Use Now

4/16/2014

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You are a marketer and you are a sales professional. If that is a true statement then you use words to market and to sell.  Words have power and you need to use them properly. Weak words equal weak results. Powerful words create powerful results. Choose your words carefully whether spoken or written. Here are three that you should use and use to their full effect.

  1. YOU. Everyone cares most about themselves. They care about their life, their job, their problems and their reputation. Make everything you do in sales or marketing about them. Take a look at your elevator speech, your pre-approach letters, your website, your brochures.  Rewrite everything and remove the “I”s and the “we”s and replace them with you and your.  Make it about them. YOU will see better results.
  2. NOW.  Create a sense of urgency. A related word, “Urgent” is powerful as well. Make your message relevant in this moment. Make your solutions active in the present. People want action now, not empty promises for something in the future. People hate to miss out and NOW and Urgent create a sense of a limited time offer. Everyone is wired to care more about losing things than gaining them.  “Instantly” is another cousin in this family of creating the sense of immediacy. We live in a world of instant gratification. Creating a sense of urgency NOW will create action.
  3. FREE.  The number one word in advertising and sales and I so wanted to leave it off this list.  But how can I leave it off? Everyone wants something for free.  It’s a powerful word that will grab your customer’s attention every time. It can even change their buying habits. It never loses its power.  It’s also very relevant to what we sell in the promotional products world. We create FREE offers for our clients, thus empowering them to use the most powerful word in all of sales and marketing. Do not assume that your customers already know this. Show them how they can use the power of FREE by offering a promotional products to reward a new customer, to create loyalty among existing customers, to draw traffic to their business or their trade show booth, to get people to sign up for their newsletter or opt-in to their email or any number of great objectives.  You may even want to offer them something for Free for ordering from you.
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Love as a Business Strategy

4/25/2011

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When we talk about the need to “Create Value” we’re talking about making a very real and discernable difference.  For all of us, no matter whom we depend upon for our daily bread, that means making our customers love us.  

If people buy from you because you give them the cheapest price, they’ll buy from the next guy for the same reason.  When we create business propositions around cutting prices, I’m reminded of a joke about a man and a woman in a bar.  The punch line concludes with the recently face-slapped man answering, “We’ve already determined what you are.  Now we’re just haggling over the price.”  That type of transaction in the bar and the ones that we engage in predicated on discounting are not healthy, are of questionable character and are devoid of value and meaning.  We not only can do better than that — we must.

If your customers buy from you because of the love that you show them and because they love you, you can profit more — both in your bank account and your heart.  You need to know this—People don’t buy with their heads.  They buy with their hearts.  You don’t compete for their money.  You compete for their feelings and emotions.  If you touch the hearts of the people you serve, they will be loyal and become partners.  Engage their emotions and they’ll become raving fans.  Raving fans don’t just give you referrals.  They become your ambassadors and evangelists.  

Is there room for softhearted words like “Love” in the world of business?  In our self-important universe of trade and commerce, can we use this kind of language?  I believe it is critical that we use it and live it.  Speaker and author, Tim Sanders wrote the bestseller, “Love Is The Killer App” and challenges business people to become “love cats.”  He argues that the way to fix your future is to fix yourself and that in today’s world the road to prosperity is paved with a commitment to generosity.  

Milton Mayeroff in his philosophical book, ”On Caring”, defines love as “the selfless promotion of the growth of the other.”  When we help others grow and become their best selves, we are being loving and we grow.  It is one of the most amazing counter intuitive realities of this world; the more we give, the more we gain.  I speak of this in the presentation that I’ve given at several industry events entitled “How Full Is Your Bucket?” We each carry an imaginary bucket and when that bucket is full of positive feelings, we operate in our zone, at our best and at peak performance.  When our bucket gets emptied through the negative emotions of others, we cannot be or do our best.  But the very best way to fill our own buckets back up is to consciously and conscientiously be filling the buckets of others.

So what does it mean to bring love into our professional lives and how does that create value?  I like Sanders’ definition:  “Love is the act of intelligently and sensibly sharing your knowledge, networks, and compassion with your business partners.”  When we are openly human with each other great things can happen.  We can operate from the perspective of assuming positive intentions from each other and not creating drama skits of ulterior motives.

Some brilliant business minds have stated that the purpose of business is to make a profit or to maximize return to share holders.  I could not disagree with that more.  It leaves no room for the most powerfully motivating force on the planet — Love.  Love can propel you forward and give you a sense of meaning and satisfaction, which will help you do your best work and be your best YOU.  The purpose of work is not to maximize profit.  It is to come together to do good things, to help each other and bring about important and lasting changes to our society and our planet.  

We can build relationships, learn from each other and openly share our knowledge; expand and connect our networks of value-driven people, and express our true selves despite the harried pace we set for ourselves and our business partners.  We can hold each other to higher standards and demand from each other that we leave everything we touch better than we found it.  And we can live out our values and do good things not because we expect a Return on Goodness, but simply because it is the right thing to do.  We can believe in a karmic quid pro quo, but it should not order our days.  Do the right thing because you want to be the right person.  

The passion and compassion that you bring to your customers, your supplier partners, your associates and your world are what defines you.  Compassion and generosity are the best strategies for individual and organizational prosperity.  We must be people of value with the right values. Together we can make a difference for good.

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    Paul A. Kiewiet MAS CIP CPC
    Coach, Speaker, Facilitator



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